DOCUMENT:Q110066 24-JAN-1994 [W_NT] TITLE :Print Server Slow Down and GP Fault in LMSVCS.EXE PRODUCT :Windows NT PROD/VER:3.10 OPER/SYS:WINDOWS KEYWORDS:BUGLIST3.10 FIXLIST3.10.004 -------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT operating system version 3.1 - Microsoft Windows NT Advanced Server version 3.1 -------------------------------------------------------------------------- SYMPTOMS ======== Your computer slows down and a User Mode general protection (GP) fault in LMSVCS.EXE message appears. This problem is most apparent on Print Servers because it is triggered by the XsNetPrintJobEnum() application programming interface (API). Stack trace information may vary depending on current machine activity. CAUSE ===== There are two causes for this problem. First, the XsNetPrintJobEnum() API does not free allocated memory upon completion. Repeated calls to this API cause the heap to fill with allocated memory blocks and interleaved 96K sections of uncommitted memory. Second, when the heap is completely filled (64 MB), the heap manager does not handle the situation and causes a GP fault or disappears from memory. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows NT and Windows NT Advanced Server version 3.1. A fix to this problem is in development, but has not been regression-tested and may be destabilizing in production environments. Microsoft does not recommend implementing this fix at this time. Contact Microsoft Product Support Services for more information on the availability of this fix. Additional reference words: 3.10 KBCategory: KBSubCategory: netsrv \& ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1994.